Is this a trick question, like does a one-legged duck swim in circles? Or is this just semantics and being redirected is simply a nicer way of saying reprimanded?
Neither. This is a real question and there’s a big difference between the two things.
Most bosses, managers, and even some parents tend to reprimand you when you’re not doing what they want you to do. Very few redirect you.
I’ve been reading The New One Minute Manager by Ken Blanchard and Spencer Johnson, and this is how they explain the difference:
The boss/manager/parent tells you that what you did was wrong. There is a punitive feel to it. It tends to make you feel bad about yourself or get angry with the person reprimanding you.
You usually don’t receive the feedback until your yearly review (unless you did something really wrong). This gets you frustrated because you could have fixed the problem if you were told about it.
It creates an “Us v. Them” mentality.
I had a basketball coach who reprimanded us all the time. The slightest error and he would yank you out of the game and yell at you. The team played tight because we were afraid of making a mistake instead of reaching to play our best.
The boss/manager/parent re-clarifies your mutual goals to make sure you’re on the same page.
He explains to you what you did wrong and gives the feedback as soon as he can.
He lets you know he is truly concerned and pauses to let you reflect on why this should concern you as well.
He then explains how he values you, knows you’re better than the mistake, and still expects great things from you from now on.
When the redirect is over – it’s over.
I also had a basketball coach who worked in a style very similar to this. He would tell you when you blew it – even yell at you at times.
Then he would give a quick instruction on how to do it the right way and encourage you.
Then he would let it go.
I played way harder for him than I did the other coach.
“A word of encouragement during a failure is worth more than an hour of praise after success”
Does any of this resonate with you? What can you do to use redirection instead of reprimands in your daily life?