Feedback is always good and you should always take feedback, right? That’s’ the conventional wisdom. We have to be able to take feedback if we want to be successful. We can learn a ton about what we’re doing right and wrong. We can learn more about our customers, audience, clients, and more. We can use feedback to improve our products, services, presentations, and sales calls. Feedback is awesome.
Hey, conventional wisdom on feedback – YOU’RE WRONG!
Yes, sometimes feedback helps us. Sometimes it’s awesome.
But sometimes it really sucks. Sometimes we should let it roll off our backs, or even totally ignore it.
How do you know when to listen and when not to?
Feedback to listen to and act on:
- When someone specifically praises something you’ve done, you know you need to keep doing it, and maybe even do more of it.
- When someone – who wants to help you improve – is telling you what they believe you’re doing wrong with your products or service. Even if the customer is mad at you, this feedback is valuable. You may be able to fix your customer’s problem and turn her into a loyal customer. She may have found a problem you didn’t know existed that now makes what you do better for everyone.
I get some great feedback from you:
Greg, I really liked the section in your book where you say you can overcome your fear by taking action. I finally figured out that fear was holding me back.
Greg, I love your FB posts. They really encourage me. Please keep them up.
Greg, the audio on one of your videos on YouTube isn’t very good. You should re-record it.
Greg, I bought your audiobook and the link didn’t work. (I got that email the day I released the audiobook. I fixed it right away. My customer was happy and he helped me, big time.)
To all of those examples I say, thanks for the feedback.
Feedback to ignore:
When someone just wants to hurt you. These people don’t want to help you. They aren’t looking for a solution to a problem with your product or service. They just want to be mean.
Greg, You’re radio show is the worst I’ve ever heard. You’re a %$&*!
Greg, you’re ideas are stupid. My dog is a better blogger than you.
There’s not much I can do with that, is there? I don’t even respond to that type of feedback. All that does is feed the trolls.
Have you noticed that you can have 99 pieces of great feedback and yet focus on the one jerk who told you how awful you are? I know I do that sometimes. Why? It does nothing to help us.
Remember: You get to decide if the feedback is valuable. You get to decide if you’re going to allow it to impact your day and your life.
- Focus on the good.
- Fix what you can.
- Find ways to improve.
- Ignore the trolls.